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VivaraEssence · Your privacy matters

Privacy Policy

Learn how we collect, use, protect, and manage your information when you shop and connect with VivaraEssence.

Effective April 28, 2024Updated November 6, 2026

1. Introduction

Welcome to VivaraEssence.

At VivaraEssence, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and safeguard information when you visit our website, create an account, purchase products, contact our customer support team or interact with our services.

Website: https://vivaraessence.com/

By using our website, you acknowledge the data practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

2.1 Personal Information

Information you voluntarily provide when placing an order, creating an account, contacting us or subscribing to communications may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account and order information
  • Customer service inquiries and correspondence

2.2 Order and Payment Information

When you make a purchase, we collect information necessary to process and fulfill your order.

Payment transactions are handled through our payment service providers. Payment details are processed according to the security and privacy practices of the applicable provider.

We may retain transaction references, payment status, order history and related records for customer support, accounting and legal purposes.

2.3 Technical and Browsing Information

When you access our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and interactions with our website
  • Referral sources
  • Cookies and similar technologies

This information helps us operate, secure and improve our services.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

3.1 Order Processing and Fulfillment

  • Processing purchases and payments
  • Confirming orders
  • Arranging shipping and delivery
  • Providing tracking information
  • Managing returns and refunds

3.2 Customer Service

  • Responding to inquiries
  • Resolving order issues
  • Providing product and account assistance
  • Communicating important service updates

3.3 Website Operations and Improvement

  • Maintaining website functionality
  • Improving navigation and shopping experiences
  • Understanding website performance
  • Identifying technical problems
  • Protecting against fraudulent or unauthorized activity

3.4 Marketing Communications

Where permitted by applicable law, we may send information about new products, special offers, promotions and store updates.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us.

Transactional communications, including order confirmations and shipping notices, may continue as necessary to provide our services.

4. Cookies and Tracking Technologies

VivaraEssence uses cookies and similar technologies to support website functionality, understand how visitors interact with our website and improve our services.

These technologies may include:

  • Essential cookies: Support shopping carts, checkout, account access and website security.
  • Functional cookies: Remember selected preferences and improve usability.
  • Analytics cookies: Help us understand website usage and performance.
  • Marketing cookies: Support advertising and promotional activities where implemented and permitted.

You can manage or disable cookies through your browser settings and any consent controls provided on our website.

Disabling certain cookies may affect shopping-cart functionality, account access or other website features.

Where required by applicable law, we obtain consent before using nonessential cookies or tracking technologies.

4.1 Cloudflare Turnstile Security Verification

We use Cloudflare Turnstile, a website security service provided by Cloudflare, Inc., to help protect certain forms, including newsletter signups and contact forms, against automated submissions, spam, and other abuse. Turnstile may perform verification in the background without displaying a visible challenge.

To assess whether a form interaction is legitimate, Turnstile processes technical signals, which may include a visitor’s IP address, browser and device information, TLS fingerprint, user-agent information, and details about the website and Turnstile widget. These signals are used for bot detection and security. We do not use Turnstile to collect the contents of messages entered into our forms.

Cloudflare processes relevant information to provide Turnstile security checks and may also use technical signals to improve its bot-detection capabilities, as described in its own privacy disclosures. For more information, please read Cloudflare’s Turnstile Privacy Addendum.

If a security verification cannot be completed, you may be unable to submit a protected form. For questions about privacy practices on VivaraEssence, contact support@vivaraessence.com.

5. How We Share Information

We do not sell or rent personal information to data brokers.

We may disclose information to trusted service providers when reasonably necessary to operate our business, including:

  • Payment processing companies
  • Shipping carriers and fulfillment partners
  • Website hosting and technical support providers
  • Customer communication services
  • Analytics and marketing service providers, where applicable

Service providers receive information appropriate to the services they perform and are expected to handle it securely and in accordance with applicable requirements.

We may also disclose information when required by law, to protect our legal rights, investigate suspected fraud or comply with valid legal requests.

Certain advertising or analytics activities may constitute data sharing under applicable privacy laws. Where required, we will provide the relevant notices and choices.

6. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure or destruction.

These measures may include:

  • HTTPS encryption for website communications
  • Access restrictions for administrative systems
  • Account authentication and role-based permissions
  • Security updates and system monitoring
  • Appropriate safeguards for sensitive information

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing orders and providing customer support
  • Maintaining required business and financial records
  • Handling returns, disputes and refunds
  • Meeting applicable legal obligations
  • Protecting against fraud and misuse

Retention periods depend on the type of information, its purpose and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize or otherwise securely dispose of it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request information about certain data-sharing practices
  • Exercise other rights provided by applicable privacy laws

Some requests may be subject to legal exceptions, including obligations to retain transaction, tax or fraud-prevention records.

To submit a privacy request, contact:

support@vivaraessence.com

We may need to verify your identity before processing certain requests.

We will respond according to applicable legal requirements.

9. Pinterest Integration

9.1 Overview

VivaraEssence is developing an administrator-controlled integration called VivaraEssence Product Publisher to support the management and publication of VivaraEssence ecommerce content through Pinterest.

The integration is intended exclusively for authorized administrators managing the company's Pinterest business account.

Its purpose is to support legitimate merchant publishing activities using product information from the VivaraEssence WooCommerce store.

Pinterest API access and related functions are subject to Pinterest's authorization, permissions and developer requirements.

9.2 Pinterest Account Authorization

When the integration becomes available, an authorized administrator will be able to connect the company's Pinterest business account through Pinterest's OAuth authorization process.

The integration will request only the permissions necessary for its enabled functions.

It will not request the administrator's Pinterest password, browser cookies or login session credentials.

Authorization will be granted through Pinterest's own account-permission process.

9.3 Information Accessed Through Pinterest

Depending on the features enabled and permissions authorized, the integration may access:

  • Basic information identifying the authorized Pinterest business account
  • Boards available to the authorized account
  • Pins belonging to or accessible through the authorized account
  • Information required to create or manage approved product Pins
  • Product catalog information, if catalog functionality is enabled
  • Performance information relating to the authorized business account, if analytics functionality is enabled

The integration is not intended to access unrelated Pinterest accounts or collect information for unauthorized research purposes.

9.4 How Pinterest Information Is Used

Pinterest API information will be used only to deliver authorized account-management and merchant-publishing functions.

These may include:

  1. Identifying the connected business account.
  2. Displaying eligible boards for content publication.
  3. Preparing product Pins from VivaraEssence WooCommerce information.
  4. Allowing an administrator to review individual Pins.
  5. Publishing approved content through Pinterest's official API.
  6. Displaying applicable publishing results and authorized account information.
  7. Supporting catalog and account-specific analytics features when separately enabled and permitted.

The integration is not intended to provide Pinterest-wide market intelligence or competitor benchmarking.

9.5 Individual Content Approval

VivaraEssence Product Publisher is designed to require administrator review and approval before publishing each Pin.

The administrator will be responsible for selecting and reviewing:

  • The product being promoted
  • The product image or video
  • The Pin title and description
  • The destination product URL
  • The Pinterest board
  • The final publishing action

The integration will not automatically follow users, save third-party Pins, send messages, create comments or generate artificial engagement.

Publishing and scheduling activities will be subject to Pinterest's applicable requirements for specific user knowledge and consent.

9.6 Restrictions on Pinterest Data Use

VivaraEssence will not use Pinterest API information for:

  • Unauthorized Pinterest-wide trends or market research
  • Competitor intelligence or benchmarking without Pinterest's written authorization
  • Scraping or unauthorized automated data extraction
  • Training, fine-tuning or developing artificial intelligence models without Pinterest's express permission
  • Selling Pinterest API information
  • Sharing Pinterest API information with unrelated advertising services or data brokers
  • Combining information from unrelated Pinterest accounts for unauthorized purposes
  • Generating artificial engagement or unauthorized automated interactions

Independent product research using Google Trends, supplier information and VivaraEssence's own WooCommerce records is separate from the Pinterest integration.

9.7 Data Storage and Retention

The integration is designed to minimize the storage of Pinterest API information.

Pinterest account information will be retrieved when needed to provide authorized functions, rather than maintained as a separate research database.

Except where Pinterest expressly permits retention, such as certain authorized campaign analytics, Pinterest API information will not be stored persistently.

The integration may retain locally generated WooCommerce product information and administrative publishing records that do not contain prohibited copies of Pinterest API data.

Authorization credentials will be subject to restricted access and appropriate security safeguards.

Any retention of Pinterest-related information will follow Pinterest's applicable developer requirements and relevant privacy laws.

9.8 Account Disconnection and Data Deletion

When the integration is operational, authorized administrators will be able to disconnect their Pinterest account.

Disconnection will be designed to:

  • Remove locally stored authorization credentials
  • Stop future authorized Pinterest API requests
  • Remove locally cached account information that is no longer necessary
  • Prevent further publication through the disconnected account

Disconnection does not automatically delete WooCommerce products or content already published on Pinterest.

Until self-service disconnection is available, or if assistance is needed, administrators may contact:

support@vivaraessence.com

Subject: Connected Account Data Deletion

Deletion requests will be handled according to applicable law and Pinterest's developer requirements.

9.9 Pinterest Data Sharing

VivaraEssence does not intend to sell, rent or disclose Pinterest API information to data brokers, unrelated advertisers or third parties for independent commercial use.

Information accessed through the integration will be used for the authorized services described in this section.

9.10 Pinterest Integration Security

The integration is designed to include:

  • OAuth-based account authorization
  • Secure HTTPS communications
  • Protection of API credentials and authorization tokens
  • Restricted administrator access
  • Authorization checks before publishing actions
  • Secure handling of account disconnection
  • Technical safeguards against unauthorized API requests

These controls must be implemented and verified before the corresponding integration features are enabled.

9.11 Pinterest Platform Independence

VivaraEssence is an independent ecommerce business.

VivaraEssence Product Publisher is not sponsored, endorsed or operated by Pinterest.

Pinterest and related trademarks belong to their respective owners.

Use of Pinterest services remains subject to Pinterest's applicable terms, policies and permissions.

9.12 Pinterest Privacy Contact

For questions concerning the VivaraEssence Pinterest integration, account authorization or deletion requests, contact:

Email: support@vivaraessence.com

Website: https://vivaraessence.com/

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, shipping providers and social media services.

These services operate under their own privacy policies and terms.

VivaraEssence is not responsible for the independent privacy practices of third-party websites.

We encourage visitors to review the applicable privacy policies before sharing personal information.

11. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

Parents or guardians with concerns may contact support@vivaraessence.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business operations
  • Website functionality
  • Third-party integrations
  • Security practices
  • Applicable legal or regulatory requirements

When changes are made, we will update the Last Updated date at the beginning of this policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this policy periodically.

13. Contact Us

For questions about this Privacy Policy, personal information, privacy rights or data deletion requests, please contact:

VivaraEssence

Website: https://vivaraessence.com/

Email: support@vivaraessence.com

We are committed to responding to privacy inquiries and protecting the information entrusted to us.