At VivaraEssence, our commitment to delivering high-quality products is matched by our dedication to customer satisfaction. We aim to provide a transparent and seamless experience when it comes to returns and refunds. Below is our detailed return and refund policy, designed to ensure clarity and fairness for our customers.
We understand that making a return decision takes time. You have 15 days from the date of receipt of your order to initiate a return or request a refund. We recommend inspecting your items as soon as they arrive to ensure everything is in perfect condition. Please ensure you contact us within this period; returns initiated after 15 days will not be accepted.
To qualify for a refund, the following conditions must be met:
If any product is found to be altered, used, or not in its original condition upon return, we reserve the right to refuse the refund.
We cannot accept returns for:
For all returns, the customer is responsible for return shipping fees. Please note that shipping fees and discounts applied at the time of purchase are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
Once your returned item has been received and inspected, we will process your refund within 5-7 business days. After this, refunds will be credited to your original payment method within 5-14 business days, depending on your financial institution. In some cases, it may take up to 30 days for the refund to reflect in your account. Unfortunately, at this time, we do not offer refunds in the form of store credit.
At VivaraEssence, we take product quality seriously. If you receive an item that is damaged or defective, you must report it to us within 10 days of receipt. We require photo evidence of the defect or damage to process your claim. In such cases:
At this time, VivaraEssence does not offer direct exchanges. If you wish to exchange a product, please initiate a return, and upon receiving your refund, you may place a new order for the desired item.
Certain items are marked as final sale and cannot be returned or exchanged under any circumstances. This includes:
These items are non-returnable due to hygiene concerns and clearance pricing.
At this time, VivaraEssence only processes refunds to the original payment method used during the purchase. Store credit is not available, and we do not offer gift cards or vouchers as a refund method.
For your convenience and our security, we do not accept in-person drop-offs for returns. All return packages must be mailed to our return address after receiving authorization from our customer service team.
Currently, we are unable to process international returns. All customers, both domestic and international, must ensure their return packages are sent by mail. Customers are responsible for all return shipping costs for international returns, and we recommend using a trackable service for peace of mind.
VivaraEssence values the integrity of its returns process. We reserve the right to refuse returns from customers who have a history of:
We also reserve the right to inspect and reject any return that does not comply with our return policy.
We highly recommend using a trackable shipping service for your returns, as VivaraEssence is not responsible for any packages lost in transit. It is the customer’s responsibility to ensure the return package reaches us safely. Please retain proof of shipment until your refund is processed.
If you have any further questions or need assistance with your return or refund, please contact our customer service team at support@vivaraessence.com. We are happy to assist you and ensure your experience with us is smooth and satisfactory.
This refined policy ensures transparency and consistency in handling returns, offering a smooth experience for our customers while maintaining the high standards of VivaraEssence products.