Refund & Returns Policy
Information about our standard 30-day returns process, product eligibility, refunds, exclusions, and support.
Last reviewed: November 2026 • Confirm policy details before publication
1. Our commitment
We want you to enjoy your VivaraEssence purchase. If an item is not right for you, our return process is designed to help you request an eligible return or exchange.
2. 30-day return window
You have 30 days to decide whether an item is right for you. To be eligible under our standard policy, the item must be unworn, unwashed, unaltered, and have its original tags attached.
3. How to request a return
- Contact our returns team or use the Returns Center, where available, with your order number and email address.
- Follow the return instructions provided by VivaraEssence.
- Send the eligible item to the return address supplied during authorization. Do not send items to an unverified address.
For help, contact support@vivaraessence.com.
4. Inspection, refunds, and exchanges
After the returned item arrives, we inspect it and notify you of the outcome. If approved, the refund will be issued to the original payment method. The time for the credit to appear may depend on the payment provider. Eligible exchanges are handled according to availability.
5. Return shipping costs
Under the original standard-return policy, customers are responsible for return postage, and original shipping costs are nonrefundable. Any deduction from a refund should be explained clearly before the return is completed.
These conditions do not override applicable rights for faulty, incorrect, or otherwise nonconforming goods.
6. Items excluded from standard returns
The original policy lists gift cards, lingerie, swimwear, and items clearly marked Final Sale as excluded from standard returns. Applicable statutory rights and exceptions still apply.
7. Faulty or incorrect items
If an item arrives faulty or incorrect, contact support@vivaraessence.com promptly with your order number, the item name, and a description of the problem. Photos can help us review the issue. We will explain next steps consistent with applicable law.
8. Late or missing refunds
If an approved refund has not appeared, check your payment account and contact your payment provider. If the issue remains, email refunds@vivaraessence.com with your order number and the refund details.
9. Questions and assistance
Email support@vivaraessence.com for return instructions or questions about your eligibility. Please do not mail goods without receiving the proper return destination.